Murray River Salt pride themselves and guarantee that all products have been produced and packaged under our strict HACCP conditions and therefore leave in good condition. If however damage or faulty product has been received, or transit damage has occurred we need to be notified within 14 days. The goods will need to be returned for our inspection for either replacement or refund. Goods must not have been opened or used prior to return.
With all returns, refunds or exchange of product the customer will need to provide a copy of their invoice and or proof of purchase.
Refund or Exchange
If you believe you have received the wrong product as per your order, please contact Murray River Salt via email firstname.lastname@example.org / phone 03 50 215 355 within 14 days of receiving the goods. We will then check with our records on the details of your order.
We will not be responsible for goods delivered to an incorrect address if in fact the address provided was not correct. If you are not at the stated address to sign for your parcel it is not Murray River Salt’s responsibility, you can arrange for a re-delivery of the parcel or pick up from the freight courier depot.
We retain the details of all orders received.
A flat rate of $9.95 for all other orders within Australia.
Orders will be despatched within 48 business hours per Star Track upon payment confirmation being received. You will be notified of the progress of your order. Star Track delivers Monday to Friday excluding public holidays and weekends.
Murray River Salt will work closely with Star Track to ensure speedy delivery of your order, however there are times when deliveries can be delayed beyond our control. In the event of late delivery this does not constitute a cancellation of your order. If an order has not been received please contact our office and we will work with our courier to ensure prompt delivery.
Murray River Salt operates within standard EST business hours of 9am to 5 pm Monday to Friday.